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The Planetary Gems International
Co. Ordering
Policies
Payments:
We accept major forms of web payments, personal checks,
bank drafts, money orders, wire transfers,
etc. If you want to pay by check, your order will be shipped
out after the check clears the bank (usually 5 working days).
Shipping fully insured:
Preferred-
FedEx/UPS 2nd day air to
anywhere.
Cost will depend on the insurance value.
Insurable to any amount;
Dedicated-
FedEx/UPS next day air.
Cost will depend on the insurance value.
When the item is needed next day.
Insurable to any amount;
International
Priority-
FedEx, 2-4
business
days
to major, worldwide destinations. Cost will depends on the insurance value and destination.
Receiver may be
subjected to country custom duties.
Shipping Notifications:
After the purchase, you will be notified of shipping status, usually within 24
hours.
Return
Notifications: If, in the rare
event, you do not like an item, a loose gemstone or an already
made, listed jewelry, and you wish to return it, you must
notify us by phone or
e-mail
prior sending back. We will
provide you with a return #. The customer assumes his/her
own responsibility in sending back by any major carrier in proper
secure and sturdy, insured for full value, packaging.
Returns:
If for some reasons, you wish to make a return on
loose stones or already made, listed jewelry, you can send back
within
10 days after the item(s) has reached you. You
will receive 100% refund on stone's price less SH
(shipping charges),
no questions asked. Returned items that are
not in their card boxes, gem boxes,
ring or pendant boxes, altered, damaged, worn or switched, will not be
refunded. Custom jewelry approved by the customer, are not
returnable or refundable at anytime.
After
the 10 days, inspection period,
the sale is considered final.
In the remote case you want to return the item, a 10% restocking fee
will be applied. We will also apply any fees associated with the
method used to refund the money.
Custom Jewelry Terms:
Custom made Astrological, Jyotish jewels
are not refundable. In other words, we usually ship out the loose stones for approval. If somebody wish
to have a stone set, either custom ring or pendant, without
seeing it in real life, once the exact work is done, the item is not
refundable/returnable at any time. This help us to keep
prices low and improve quality. If this note serves you well, we never had any
dissatisfied customers returning anything on the final product since we started our
business.
International
Payments: We
take instruct you how to pay if you are located outside the USA. Just
e-mail
us and at the end of the process we can go over international
payment methods.
During Seasonal sales, the discounted sale price is
for check/money orders only if in USA and for bank wire transfer if international.
We accept layaways.
Usually payable in 2-3 times of total amount.
Item will be shipped after the full payment.
Custom Jewelry Designs Copyrights:
We usually, due
to copyright reasons, craft our own designs and not other' people
designs.
International Returns:
For
international returns
on
loose stones or already made, listed jewelry paid
through wire transfer, we reserve the right to refund your money minus SH
charges and the cost of $100 to wire back the refund.
For international returns on loose gems and ready-to-go- jewelry paid through
other payment methods, we reserve the
right to charge 10% restocking fees. If this note can serve
you well, we did not have any returns in ages.
~Reserved~
Items: We carry a large inventory that changes continuously.
If you see a gem/ talisman/ jewel in our online catalog that appeals to you, you
are welcome anytime to purchase it through the ~buy now~
button. In some cases, that same item can be
~Reserved~ or sold,
without any indication. No charge whatsoever will be made in that instance. You
will receive an email stating the status of that particular item and we
might advise you for
alternatives.
Fraudulent Purchase Policy:
All fraudulent orders
will be canceled, noted and reported to
the FBI without hesitation. The
practice of fraud is strictly prohibited and due to the seriousness
of the nature of this practice, We will
take necessary legal measures in order to protect
legal customers and the company's rights and privacy.
We will track you down regardless the location & status of your being.
Privacy: We feel that people information are strictly private, and we
as a business, take every precaution to protect our users' information and privacy.
Both email addresses and customers information are protected both online and off-line at all times
and are NOT shared with a third party of any kind.
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