Our Approach to the Covid-19 Pandemic.

Safety First: The Planetary Gems International Co. is working with the "safety first" approach in mind. In response to the virus, we’ve implemented updated best practices in our workplace to help ensure the health and safety of ourselves and customers. We adhere to recommended hygiene and social distancing practices, and we’ve increased janitorial services to preserve a clean, healthy work environment. Our outside sources, goldsmiths and casting facility also adhere to the CDC guidelines.

Once a package leaves our facility, it’s entrusted to one of our shipping partners. A large percentage of these orders are delivered via FedEx or the US Postal Service, both of which are taking steps to ensure the health of their employees and safe parcel delivery, by following the CDC guidelines. The Planetary Gems International Co. and its fulfillment partners are pulling together to deliver the highest, healthiest level of service to our customers.

Fair Pricing Commitment: The Planetary Gems International Co. is committed to fair pricing. If you suspect a product is priced dramatically higher than it should be, please let us know, so we can investigate and fix the problem. Supply chain fluctuations and big swings in consumer demand are placing unprecedented pressure on the e-commerce system as a whole, and we’re grateful to you – our loyal customers – for helping to ensure pricing remains fair, especially during trying times like these.

Looking Ahead: The COVID-19 situation remains fluid, and The Planetary Gems International Co. is committed to helping customers manage through this difficult time. Email, call us for any questions you might have. We will continue to monitor and respond to federal, state and local health authorities to protect ourselves and serve our customers safely, and with minimal disruption.

Sincerely,
Rodolfo Ciscato | The Planetary Gems International Co.