Approach to the Covid-19 Pandemic.
First: The Planetary Gems
is working with the "safety first" approach in mind.
In response to the virus, we’ve implemented updated best
practices in our workplace to help ensure the health and safety of ourselves
and customers. We adhere to
recommended hygiene and social distancing practices, and we’ve increased
janitorial services to preserve a clean, healthy work environment.
Our outside sources, goldsmiths and casting facility also adhere to the CDC
Once a package leaves our facility,
it’s entrusted to one of our shipping partners. A large percentage of these
orders are delivered via FedEx or the US Postal
Service, both of which are taking steps to ensure the health of their employees
and safe parcel delivery, by following the CDC guidelines.
The Planetary Gems International Co. and its fulfillment partners are
pulling together to deliver the highest, healthiest level of service to our
Fair Pricing Commitment:
The Planetary Gems International Co. is
committed to fair pricing. If you suspect a product is priced dramatically
higher than it should be, please let us know, so we
can investigate and fix the problem. Supply chain fluctuations and big swings in
consumer demand are placing unprecedented pressure on the e-commerce system as a
whole, and we’re grateful to you – our loyal customers – for helping to ensure
pricing remains fair, especially during trying times like these.
The COVID-19 situation remains fluid, and The
Planetary Gems International Co. is committed to helping customers manage
through this difficult time. Email, call us for any questions
you might have. We will continue to monitor and respond to federal, state
and local health authorities to protect ourselves and
serve our customers safely, and with minimal disruption.
Rodolfo Ciscato, The Planetary Gems International Co. officer